A principal council, a non-metropolitan district council, a local council in south east England, a lower tier local authority, a council with district-level functions and a council with district-level functions in England. They don't deal with repairs or anti-social behaviour issues. The cooperative is reducing the supply of hot water due to. You also have the option to opt-out of these cookies. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Crawley Borough Council. All rights reserved. Repairs and maintenance Report a repair You can report all repairs, including gas and water, using our online form or on 01293 438111. 02 victoria warehouse manchester. But in a minority of cases, people pursue their complaints in a way which can either hinder the investigation of their, or other peoples complaint or can cause significant resource issues for the council. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. Volunteers across Brent have teamed up to launch Queen Elizabeth II Platinum Jubilee Forest, becoming the boroughs first ever Miyawaki Forest of 650 trees at the heart of King Edwards VII Park. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. This category only includes cookies that ensures basic functionalities and security features of the website. We will give you at least 24 hours notice, except in an emergency. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. The latest news in your inbox every week. Hotjar sets this cookie to identify a new users first session. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). Please provide as much information as possible about your complaint. Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. Previous. The team were very helpful and understanding of my dangerous situation. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. 26 January 2021. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Employee inductions were then conducted via Skype or in small groups at staggered intervals with social distancing practices applied. Assessment of housing need under the Housing Act Part V11 (Homelessness). Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. Wates Living Space, a leader in the delivery of strategic asset management solutions for local authorities and housing associations, has been appointed by Lambeth Borough Council to provide repairs and void works on the council's new 200m borough-wide housing repairs and maintenance contract. Official Facebook page for Crawley Borough Council. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. You can also claim compensation for the damage that has been caused during repair work. Our letting standard sets out the standard of repair and appearance you can expect when you move in. . Housing Enforcement Officers liaise with landlords and agents to fix disrepair. See our Housing repairs, maintenance and planned works policy (PDF, 664.88 KB). NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. Renovation loan can be awarded up to 8,000 to meet the cost of renovation works. The latest contract, valued at 1.4m annually, will see Wates Living Space bring approximately 70 void properties back into use per month. If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. If the council has failed to act on issues that you have notified them about, then you could be eligible to make a claim against them. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Analytical cookies are used to understand how visitors interact with the website. London You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Leading social housing maintenance provider Wates Living Space has further expanded its presence in the West Midlands following its appointment by landlord, whg to deliver two contracts worth over 2m. Some sports groups will even include you in their meetings to discuss progress and what they want to achieve which is great. Somers Orchard - former Horatia and Leamington Houses site. 5.1.4 Housing Services council had 387 households in temporary accommodation, of which 187 were nightly The Homelessness team continue to see increased demand. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. This is a True/False flag set by the cookie. Internal deterioration such as damage to carpet, walls etc. Email *. Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance tracking system for residents, in a move to enhance customer service and operational efficiency. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. It is your responsibility to supervise your children and pets while we are working at your home in order to keep them safe. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. We service all gas appliances supplied by us every year and will leave a certificate confirming that they are safe and in good working order. Pay for a garage or parking space. There are another 15 similar residential tower blocks around the borough. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. The council should repair any damage caused by maintenance or building work. A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. Loans are not available for repair works which are or could be the subject of an insurance claim, or for works outside those required to bring a property up to the Decent Homes standard. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. We also use cookies set by other sites to help us deliver content from their services. Search forforms on myCrawley to request services or report a problem. Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. 182-184 High Street If wallpaper is affected, its best to remove it and treat the wall. Housing Options Team Leader at Crawley Borough Council View profile View profile badges . YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. A request for a service (e.g. Living in a state of disrepair can have very serious effects on your health and wellbeing. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Youre likely to be responsible for things like: Your council is responsible for making sure: Your council will have a published policy setting out the timescales in which it will carry out different types of repairs. These services include waste management,. It will take only 2 minutes to fill in. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Tenants renting from a private landlord have the right to a decent standard of home, free from health and safety risks. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. If your rented council home or housing association property has not been repaired, you may be eligible to make a housing disrepair claim for the necessary repairs and compensation. Crawley Borough Council 19 April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Hotjar sets this cookie to detect the first pageview session of a user. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. You need our permission to carry out alterations or improvements on your council house. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. The pattern element in the name contains the unique identity number of the account or website it relates to. Crawley Borough Council Report to Overview & Scrutiny Commission . Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. Services available to private rental tenants in Crawley, including grants and loans. The outcome and lessons learned will be logged to ensure continuous improvement of our services. Thank you so much. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Appointments may be carried out by our own employees or by contractors. We are committed to delivering high quality services and we aim to achieve the highest possible standards. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. The Housing Repairs service is critical to our tenants and leaseholders. 590 requests. Wates Property Services has been awarded a place on a 750m decarbonisation framework with procurement body Fusion 21. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . Coventry Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. You will need to register for an online housing account first before you let us know what needs doing.. For an emergency please see the contact details on our emergency repair page and do not use the online account.. Outside of office hours the number above is for emergency repairs only. These include: Rent enquiries including difficulties paying your rent Mutual exchange. Please do not leave children under 16 alone in your home while we are working. Browsealoud Accessibility News. Apply to Council Housing jobs now hiring in Crawley on Indeed.com, the worlds largest job site. Remove tiling and repair wall behind before retiling; fit . Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Dont worry we wont send you spam or share your email address with anyone. We use some essential cookies to make this website work. Where the loan offered is not enough to cover the full cost of the work, you would need to fund the rest. You will be offered an appointment for a surveyor to make an inspection, or for a contractor to do the repair. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. Wates has been appointed by Peabody Housing Association to deliver responsive repairs and specialist works for over 13,000 homes. If you are a tenant, please report your non-emergency repairs online. One of Londons most prominent brutalist residential blocks, Trellick Tower, is set for a major 7.2m restoration programme with the appointment of leading social housing maintenance provider, Wates Living Space, to deliver extensive external works. 1982 Crawley Borough Council election. Services available to private rental tenants in Crawley, including grants and loans. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. To help us improve GOV.UK, wed like to know more about your visit today. Major Repairs Reserve 12,427 11,430 27,872 26,346 21,867 Net financing need for the year 0 8,698 Content and site Copyright Crawley Borough Council 2020. If necessary, they will arrange to remove or seal it (through our repairs team). see all the appointment dates and time slots available, and choose one that suits you. crawley borough council housing. Wates and its social housing energy services partner, Energy Specifics, explore the main challenges now facing the sector. This is often referred to as filing a compensation claim for despair against a housing association landlord. Was this review helpful? The number . . Repair loan can be awarded up to 5,000 to meet the cost of repair works. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. 2 6 May 2021. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. My flat was repaired in time for my childs birth and I received rent refunds and compensation. We welcome the Governments Social Housing White Paper and recognise its importance in shaping the way we as contractors can work alongside our social housing partners to improve the safety of residents homes. Steve Jackson Strategic Director, Wates Property Services. To make sure your home is a good working order, we plan buildingmaintenance. The kind of improvements you can make to your council property depends on the type of tenancy you have. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Hotjar sets this cookie to detect the first pageview session of a user. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. These cookies will be stored in your browser only with your consent. Small repairs and odd jobs Domestic help Meals delivery All services . Our aim is to sort as many complaints as possible at the first point of contact. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. If it is an emergency and you do not let us in, we may force entry. LinkedIn sets the lidc cookie to facilitate data center selection. Leaseholders and Freeholders . Dealing with a complaint is usually a straightforward process. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Failure to do so could give you grounds to make council house disrepair claims against them. East Ham The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. Tell us what went wrong, dates applicable to an incident youre complaining about, supporting documents and how you would like us to resolve the matter. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough If your complaint is about one or more of our elected councillors, please visit our Code of Conduct page which will guide you through the process. . If you are not a council tenant, please call our contact centre on 01293 438000. Mar 06, 22 (Updated: Aug 27, 22) Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Housing General Fund 3134 2,401 8,353 4,337 0 Planning & Economic Development 5176 1,475 13,220 . Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. All rights reserved. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Housing. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. You can report all repairs, including gas and water, using our online form or on 01293 438111. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. 1983 Crawley Borough Council election (Borough boundary changes took place but the number of seats remained the same) [6] 1984 Crawley Borough Council election. For more information, contact the HSE Gas Safety Advice Line on 0800 300363. List First. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. Content and site Copyright Crawley Borough Council 2020. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. This can happen either while their complaint is being investigated, or once the council has finished dealing with the complaint. If you have suffered from illness or injury as a result of the councils failure to take action then you could also make a personal injury claim. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. We are committed to dealing with all complaints equitably, comprehensively, and in good time. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. The money owed will be recovered whenever the property is sold in the future. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Harbour Exchange Square Dear Crawley Borough Council, A contract was awarded by Crawley Borough Council to Mears covering the management of responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April 2020. You also have the option to opt-out of these cookies. Our approach. Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. Copyright Andy T - 2021. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. A fee will be included to meet the cost of registering the charge against the property. Crawley Borough Council. Report a repair online for your home. Necessary cookies are absolutely essential for the website to function properly. Care advice Finance advice HousingCare library EAC news Glossary FAQs. Applicants for both the above schemes are subject to a Financial means test to determine eligibility. 2. Posted in . This category only includes cookies that ensures basic functionalities and security features of the website. For further information and guidance see Bogus callers and phone fraudsters. The Wates Community Learning portal is a digital platform providing access to over 50 nationally accredited courses. These cookies do not store any personal information. Advice and information on housing options for people with a housing problem who feel that they need help to resolve it regardless of tenure. This website uses cookies to improve your experience while you navigate through the website. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. a missed waste collection or reporting problems like flytipping or litter.) Crawley Borough Council mobilisation CASE STUDY Project overview Wates Living Space was awarded a 10-year contract to perform housing repairs for Crawley Borough Council and successfully mobilised its team in the middle of the pandemic using virtual communications to help maintain safe, effective social distancing. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Wates Living Space is one of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Your own home. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. The Wates Group is marking the run up to Europes largest housing festival, Housing 2022, with the launch of Wates Retrofit, a new stamp of quality that signals the Groups commitment to Net Zero carbon and to supporting those facing fuel poverty from unprecedented rising energy costs. You must allow our staff or contractors into your home at any reasonable time to do repairs, inspections or improvement work.

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