This cookie is set by GDPR Cookie Consent plugin. If you aren't available, someone over 18 will need to be around. I think Openreach work 7 days a week, and on bank holidays. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. BT. BT Openreach apprentice engineer Thomas (Tom) Dickenson. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. . 2023 BBC. The fault is due to theft, loss or removal of equipment. Well remotely activate a port on the ONT. A company that was engineering-led is now run by business(wo)men with the resulting chaos. Announcements, Guides & Community Updates. as per usual ,engineers working across the road and our broadband goes down. They will discuss this with you before starting any work. Theres no charge for most engineer visits. Log intoorder trackerusing your BT ID or order reference and postcode. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . 1. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . The difference between the engineers was night and day. The BBC is not responsible for the content of external sites. Do I have to pay for this visit? Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Thing is there is a lot of stuff under footways so you can't go mad. these comments are my own and in no way represent any company that i may or may not be linked too. Skype involved a presentation, then a capability and suitability assessment. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. (adsbygoogle = window.adsbygoogle || []).push({}); Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. These cookies ensure basic functionalities and security features of the website, anonymously. Can Nigeria's election result be overturned? We publish our charges in our terms and conditions charges schedule. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. 01-04-2021 Register (or login) on our website and you will not see this ad. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". What tips or advice would you give to others applying to BT? Micky37 In your case, communication between the two appears to have broken down badly. If you already have an ONT, its very quick to get connected. - Providing data governance through all operational teams in order to maintain and improve data quality. 0 Ratings Ibz Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). Well let you know how quickly you could be up and running when you order fibre broadband. Monday 9th June 2014. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. The live chat person wasn't at all helpful and actually closed the chat without resolution. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. So, here's where it all started working as a Phone Engineer. The re-branding exercise actually started, in a very low-key way, a few short . We use cookies to optimize the website, no personal information is stored. Contact BT. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. Your contracted to 37.5 hours a week for work which your are field based. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans Help and support; Contact BT; Back. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . Accept cookies to experience the full functionality of this page. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For Faulty equipment like a telephone or router not covered by a maintenance contract. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. The cookie is used to store the user consent for the cookies in the category "Performance". The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. Again, no one turned up. If the work is complex, Openreach will take longer to do all the external work. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. What's the least amount of exercise we can get away with? Answered View answer in the context of this discussion Report post You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. The cookies is used to store the user consent for the cookies in the category "Necessary". 10. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. Read about our approach to external linking. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. New grading structure. You might not need a visit, just the right advice and help to identify the problem! The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. Apprenticeships. You also have the option to opt-out of these cookies. Complex Engineering Reception and Triage. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. The engineer first needs to turn on the cable that runs from the street cabinet to your property. on Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. 30-03-2021 Thousands of members of Communication Workers Union will take action for 24 hours. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. Members of the Communication Workers Union (CWU), including call centre. An engineer will install an ONT at your premises to connect to the nearby fibre cable. BT Openreach SFI2 Engineer Visits. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . BT promised two engineer appointments but no one turned up. Well send you a text with your engineers name and mobile number. 13h06, I just wanted to provide to the mods and@NeilO. Then just follow our step-by-step guide to install your broadband yourself. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. & Broadcast. Your salary [ link to this post] I have a line fault that needs to be fixed. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. If you arent available, someone over 18 will need to be around. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. What are the time slots for Openreach engineer appointments? Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. on Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. BT Openreach was established in 2006 . Ask questions and share tips with other people 24 hours a day. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Although I would guess your fault will probably be picked up on Monday morning. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Call us on0800 800 150to discuss your installation. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. Try their website here. I have a line fault that needs to be fixed. Please only call if you have a letter from the government saying you are high-risk. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. Civil's don't have to give the hrs travel time as you have to start at a yard. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. ", http://www.speedtest.net/my-result/3167201384. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. In 1987 I began a career as a British Telecom Engineer. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. When you contacted BT, it said it had not booked that engineer and did not know about the work. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. Well, by fiddling around on the Internet you have found me! Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. The cookie is used to store the user consent for the cookies in the category "Analytics". sector, For global Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Those striking are largely Openreach engineers and call centre workers. If the engineer is already working on the fault, then you won't be able to change the appointment. When you report a fault, we try and assess whether therell be a charge or not. Damage caused during a break in to your premises. The ISP said it can take up to 72 hours. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. "Where talent is a dwarf, self-esteem is a giant. But opting out of some of these cookies may affect your browsing experience. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. First, Openreach will send an engineer to assess how much work is needed. Damage to equipment within your premises caused by lightning or power surges. 22h52, Hi. Missed appointments. The ISP said it can take up to 72 hours. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. But it changed its tune when the Observer got involved. This cookie is set by GDPR Cookie Consent plugin. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. @richthestag. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. How long is the appointment? If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. They'll aim to do this within 5 working days of you placing your order. Talk about pass the buck BT! 30-03-2021 Not really a good service from BT. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Ring sky told an engineer will come out in the next 48 hrs. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. 30-03-2021 Within 10 working days, Openreach will have completed their survey. Garry Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. Darlington, United Kingdom. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. Answered 26 October 2019 You will work long hours and not get paid for them . We don't ask for any formal qualifications. They come across many different situations that require considerable skill and the ability to think and act quickly. on Working from home no service passing the buck. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. I could not recommend working for BT Openreach at all. This cookie is set by GDPR Cookie Consent plugin. It could be Sky's Openreach account number, for the details that ISPs have given them. Qube are employed directly by BT to do Internal Home Checks. We have a range of ways to get in touch for new and existing customers. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. That's usually four or five days a week between Monday and Sunday. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. The installation takes around three hours and the Openreach engineer will need access to your property. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". the home, For I saw one at a cabinet last Sunday afternoon. Interview. Work programme gives an insight into life as an Openreach engineer. BT won't send no one out because @SkyHelpTeam are my provider. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. This is how life was back then. Well send you a confirmation email with your appointment date and time slot. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. and. We also use third-party cookies that help us analyze and understand how you use this website. @XRaySpeX . There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Work experience gained by working for Openreach is truly respected in its particular field by other firms. Within 10 working days, Openreach will have completed their survey. CER / Field Insights - North England. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future.
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