Only active points may be converted into Frasers Plus Rewards. Returns & exchanges. Click hereto book your Virtual Style Consultation. Dixxon Flannel Co Returns. In no circumstances shall our liability to you exceed 250. You have up to 28 days to collect your parcel from your chosen store. Return your online order in a few easy steps. If Marketplace Product(s) shown on the Website contain a (manifest) error such as being incorrectly priced or otherwise incorrectly described or shown. Active points will remain in your Loyalty Scheme account until: (i) they are converted into Frasers Plus Rewards or (ii) your membership of the Scheme ends for any reason. We only show items on our website that are in stock. Our ICO registration number is ZB342955. Where we do so, the third country's data protection laws will have been approved as adequate by the European Commission, or other applicable safeguards are in place. Our Virtual Style Consultations are ready to book at your convenience. You can update your Frasers Plus Credit Account profile in the Frasers Plus app or by contacting the Frasers Plus Customer Services team. Flannels Fashion, Cardiff. Select "Add sender to safe senders list", 5. If you need to return a Dropship Product, you must send this to the relevant returns address set out in the table above. These cookies are used to protect our website against bots. such as a change of address or change in your marketing preferences); to analyse, and improve, the use of our Website, App and retail offering, including how you move around our Website, App or retail stores; to administer any competition run by the Group. where you have given us consent to use it you are able to remove your consent at any time, by contacting us in accordance with 'How to contact us or complain' below; where it is necessary for entering into, or to perform, any agreement we have entered into with you; where required by applicable legislation; or. Please give us a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address. Functionality cookies customise the look and appearance of our Website. Adidas must be in receipt of the Marketplace Product(s) you are returning prior to the end of the Voluntary Return Period (which shall be thirty (30) days from the delivery date of your Marketplace Product(s), or the delivery date of your final Marketplace Product(s), where your order contained multiple products to be delivered separately). The email address has now been entered into your Gmail contacts list. The time might depend on your banks processes. We're here to help! 969 likes. If you have any queries or concerns regarding how we use your personal data, please write to Data Protection, Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. You'll be given your voucher by our store staff when you collect your parcel. The Seller reserves the right not to supply any age-restricted product where it reasonably believed that you are below the relevant minimum age. Privacy policies for third party providers are set out in our list of third parties. Visit Flannels at Unit 17 Burlington Arcade, 14 Lower Temple Street, Birmingham, and experience fashi Sometimes we offer special products to pre-order, which gives you the ability to order these items before their official launch or before stock becomes available for everyone. Review the contents of your bag and make sure all specifications meet your requirements then, click "Continue Securely". Details of the number of active points required and the type of rewards available to be redeemed can be found in your Loyalty Scheme account that is accessed via the Frasers Plus app or will be available on the Frasers Plus website. Our regular opening times are as follows: Monday - Friday 8 am 8 pmSaturday & Sunday 9 am 6 pm. The actions of one of our colleagues in conversation about Frasers Plus. But you can also contact us: Hours: Mon-Fri 9:00 am - 5:00 pm MST. If an address is on a persons white list then mail from the specific sender will be allowed. Further information on cookies, including instructions on how to amend your browser settings to turn off cookies, is available widely online. Within 14 days of placing your order please email hellousa@flannel.com.au with your full name, invoice number and the product you wish to return. Personalised or bespoke items (including but not limited to: made-to-measure/order goods e.g. Each internet service provider (ISP) has spam filters which keep both white-listed addresses and blacklisted addresses. Call us: 877-874-2013. To ensure that you receive our emails please follow the instructions below to add our email addresses to your address book for your specific ISP. Having an account is free and enables you to shop easily without having to enter your details each time. If fur is sourced from wild animals then the animals must only be sourced via regulated trappers. The funds are then debited when we have processed your item(s) for delivery. Dutch law applies to the sales contract, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it. Can I cancel or make changes to my order? If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. Other companies in the Group which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006;We may also share your personal data with carefully selected third parties who assist us in providing you with products, advertisements and services. You understand that if you do not keep your contact information up to date, in particular your email address, you may miss out on being informed about the Loyalty Scheme and not be able to access or receive the benefits of the Loyalty Scheme. Please check here for full delivery offer. If there is any difference between these Terms and other information provided in relation to the Loyalty Scheme, these Terms shall prevail. F.A.Q Customer Services Getting started How to Register Password Problems Buying Online Pre-Orders Security Discounts Placing Orders Placing Your Order Payment Options Payment Authentication Taking Payment We view the security of our customer's data as paramount. Please check our FAQ for important details in relation to the Loyalty Scheme, such as: We may also ask you to provide proof of your identity or comply with other security measures before you are able to redeem your Frasers Plus Rewards in a Participating Store. If you believe that points you are entitled to have not been added to your Loyalty Scheme account, you can request the points for a Qualifying Purchase be added to your account by contacting the Frasers Plus Customer Services team. You cannot have different information for the Frasers Plus Credit Account and the Loyalty Scheme. to fulfil your order - we require your identification, contact and payment information to enable the relevant Group company to enter into a contract with you and are unable to do so without this information (please note that your details may need to be passed to another company within the Group and/or a third party, such as one of our couriers or one of their customs clearance agents, in order for them to supply or deliver the product that you ordered and certain products will be processed and delivered direct from some of our supplier partners either as part of our drop ship model or market place offering ("Direct Supply"). Intellectual property rightsUnless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to the Seller (or a member of its group of companies), or are used with permission from the owner. If you still cant find it, please contact us and we will be happy to help. Once your order has been delivered to your chosen store, you'll get an email confirming it's ready to be picked up, this email will also contain your unique delivery code which is required for collecting your parcel. Note that this right of withdrawal does not apply to Marketplace Product(s) not suitable to be returned for health or hygiene reasons and where a seal has been removed after delivery. You have the right to ask us not to process your personal data for marketing purposes. Performance cookies collect anonymous data about visitors. Where you return or we are unable to fulfil a purchase paid or partially paid for using Frasers Plus Rewards, your refund for the portion of payment made using Frasers Plus Rewards will be refunded to you in the form of a credit to your Frasers Plus Rewards balance equal to the amount paid using Frasers Plus Rewards, with the balance of your refund (if any) being made to your original payment method(s) or a credit note. For example, pre-orders can't be paid with PayPal. Where Adidas finds, upon inspection of the returned Marketplace Product(s), that improper handling by you or a third party on your behalf, has reduced its value, you shall pay for any diminished value of the Marketplace Product(s). Tags evidencing the certification should be displayed on all garments containing fur. Some cookies are also essential to enable you to move around our website and use its features. No, Did you find it helpful? Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. Evidence of robust feed management and environmental management. Goods are marked with the crossed out wheeled bin symbol to show that they were produced after 13 August 2005 and should be disposed of separately from normal household waste so that they can be recycled. that have been damaged by misuse or activities other than the intended purpose (e.g. On making a purchase through our Website or App, we will retain certain limited personal information such as your name, email address and postal address until you ask us to update or delete those details for the purpose of reporting new and existing users to our affiliate advertisers. Please note we are currently unable to deliver to PO Boxes.Some items cannot be cancelled or returned,click here for more details. Cookies are small files which are stored on your internet browsing device (e.g computer, tablet or phone) when you visit one of our websites, use our app, receive and open or click into our emails or see one of our adverts elsewhere on the internet. Skip to content. Not all delivery options are available for all products. Take 20% off full price styles using this Flannels discount code during the Friends & Family Event. Navigate to an email from us and click the "Add" button next to our email address, 3. Maybe you spend hours on your skincare routine or prefer a minimal approach? To help at this uncertain time, we've extended our returns policy. If you still require assistance with your query; please Contact Us. Why has my order/item returned to sender? If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order). to register you for the Loyalty Programme, including to set you up with, maintain and update your Loyalty Programme account (e.g. My order has been cancelled, but it appears that I have still been charged. Nothing in these Terms shall affect any statutory rights that you have including any rights in relation to any products which are purchased using Fraser Plus Rewards. You cannot redeem or earn GAME Reward or GAME Elite Reward points on Dropship Products, and purchases of Dropship Products will not appear in your GAME Reward account or your GAME Elite membership purchase history. Please ensure you have your order number, unique delivery code (from your order collection email) and a form of ID, if you don't have all three, you will not be able to collect your order. This policy explains what cookies are, how we use them and how you can switch them off. We reserve the right to restrict you converting active points to Frasers Plus Rewards and/or redeeming Frasers Plus Rewards if your Frasers Plus Credit Account has been blocked or if for any reason you are in breach of the terms of your Frasers Plus Credit Account or these Terms. Im having problems signing in. This information will be updated from time to time: All fur, whether sourced from the wild or from fur farms must be responsibly sourced. Your Loyalty Scheme account PIN will be provided to you at the point of registration and can be found in the Loyalty section of the Frasers Plus app. You can also choose which cookies the Group places on your computer when you access our website and can manage this in our preference centre. Login to our returns portal using your order number and email address. We will acknowledge your complaint promptly and keep you updated. Flannels Customer Care Contact Number and Email You can contact Flannels customer care in several ways. These cookies are used to remember your selected preferences and what messages you have already seen so they arent shown again. To find out more about PEGI and PEGI ratings, or for any questions or comments regarding PEGI ratings, please visit www.pegi.info. We will not keep your personal information for any purpose(s) for longer than is necessary and we will only retain the relevant personal information that is necessary in relation to the purpose. Many of our online products are also available in some of our stores but usually in limited quantities and for a limited time.
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