clipper card pending passes

You can use them to load and reload cash value and passes and take advantage of any available transfers. Day Pass AccumulatorThe Day Pass Accumulator feature ensures the Clipper cash rider will never pay more than the price of a Day Pass. VTA has agreements with the following regional transit operators to provide convenient transfers - find the details on our Regional Transfers page: Highway 17 Express Caltrain BART ACE AC Transit To qualify for discounted fares, Seniors must be age 65 or older and Youth must be age 5-18. Log in to your Cilpper account with the email address we have on file and provide an updated email address. After your second tag, the card reader will display a message that your initial tag was refunded. Why wasnt I notified this would happen? Post your question about, but not limited to: visiting the city, moving to the city, nightlife, restaurants, transportation, lifestyle, culture, etc. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. With the card you can buy discounted VTA Senior/Disabled monthly passes using Clipper or load cash value onto the card. Download Adobe Acrobat Reader software to view Portable Document Format (PDF) files. Bay Area Metro Center Lost or stolen Day Passes or Monthly Passes shall not be replaced. Am I reloading this wrong online? Excursion Passes are sold only at light rail station ticket vending machines for use during major Levi's Stadium events. Your mobile wallet will display purchase options for your selected Clipper card. These include: TheRegional Transit Connection Discount Cardis a version of the Clipper card issued to persons with disabilities. The Annual Pass Subscription Program allows you to pre-purchase 12 monthly passes (for 12 consecutive months) for the price of 11 monthly passes. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. Transfer an existing plastic card to your phone. What are the age limits for discounted fares? Can I set up Auto-Reload for cash value and a pass? With the Associated Students SmartPass Clipper card and SJSU Tower Card, students and employees can have unlimited rides on Santa Clara Valley Violation of California Penal Code 640 is punishable up to the maximum penalty allowed by law. Help inform how MTC engages Bay Area residents to create a shared vision for the future. Phone: (510) 464-6435 Key Clipper information translated to Spanish. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? Multiple Clipper cards can be purchased with cash using multiple individual transactions.A credit card can be used up to five times over two days, up to a rolling two-day limit of $115 to purchase more Clipper cards individually and to load value on your Clipper card. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. Alerts are still available by subscription. Adult Clipper card usersmust pay the surcharge in the form of Clipper cash (only). Just load it with any combination of cash value and discounted passes. What's the difference between cash value and BART high-value discount (HVD) tickets? We strive to have /r/askSF serve as a reference to SF Bay Area resources. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. You will need to tag your card to a card reader or ticket machine to activate it. WebClipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. You can use cash value on all transit systems that accept Clipper. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Delivery of further fare policy actions called for in the study is expected over the coming years. No. Public Information Line: (415) 778-6757 The card needs to communicate with the servers, so that might be the issue. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Re- funds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. My card/value was blocked due to an expired credit card. And at KRON Channel 4, Stanley Roberts (a.k.a. What happens if my transit benefit order will exceed the $300 cash balance limit? There's no need to open an app. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must It currently shows I have the amount in the 2020, Metropolitan Transportation Commission. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. 2020, Metropolitan Transportation Commission. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. 55-A West Santa Clara Street WebThe new Clipper START program allows lower-income adults age 19-64 to receive 20% - 50% fare discounts on several public transit systems in the region including CityBus, SMART, Golden Gate Transit and Ferry, Sonoma County Transit, and Petaluma Transit. Clipper also offers a monthly M or A Pass that includes cable car rides along with other transportation. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. To apply for an RTC Clipper card, youll need to visit a participating transit agency location. Clipper cards are accepted on BART, Caltrain, Muni, They are currently only available onClipper. How long do I have to pick up the value before it expires? Monthly passes have a three day grace period at the beginning of the following month. This means we couldnt process your payment for automatic reloading. You can also order value at the same time. Learn more about Clipper STARTOpens in new window. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. Bay Area Infrastructure Financing Authority, Service Authority for Freeways and Expressways, Bay Area Housing Finance Authority (BAHFA) Programs, Bay Area Housing Finance Authority (BAHFA) Business Plan, The Committee to House the Bay Area - CASA, Judge John Sutter Regional Shoreline / Gateway Park, Bipartisan Infrastructure Law (BIL) Competitive Grants, Accessible Transit: Regional Transit Connection (RTC) Clipper Card, Clipper START Program Offers Discounts on Transit, Richmond-San Rafael Bridge Access Improvements, Regional Transportation Emergency Management Plan, Multi-Jurisdictional Hazard Mitigation Plan, Innovative Deployments to Enhance Arterials, Program for Arterial System Synchronization, Map 1 San Francisco Northern Waterfront, Map 2 San Francisco Southern Waterfront, Map 5 Redwood Shores to Ravenswood Slough, Map 11 San Francisco-Oakland Bay Bridge, Map 14 Point San Pablo Peninsula to Point Pinole Regional Shoreline, Map 15 Point Wilson to Carquinez Bridge, Map 17 Benicia State Recreation Area to White Slough Path, Map 22 Central San Rafael to Corte Madera, Map 24 Corte Madera, Tiburon & Strawberry, Map 25 Strawberry Drive to Golden Gate Bridge, Bay Trail Gap Closure Implementation Plan, 9,000 students at San Francisco State University, 7,000 students at San Jose State University, 12,000 students the University of Californias Berkeley campus, All students at Santa Rosa Junior College. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. After we collect payment, we will send you an email confirming this. It works like any other Clipper card. Select "Transit card" and "Add Clipper card". Download and follow the instructions on the application, and your Youth or Senior Clipper card will be mailed directly to you. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. All rights reserved. Cookie Notice Keep your phone handy in case an inspector asks to see your fare. After receiving your card in the mail, you can set up an online account by calling Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). WebYour Clipper card will not be returned to you. Each teacher is eligible to receive up to two class passes every school year. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Accepted by all of the Bay Areas 20+ different transit agencies, your Clipper card holds cash value, The Clipper BayPass pilot program will help shape the development, pricing and implementation of one or more new Bay Area multi-agency transit passes or fare caps. If you just want to take the bus, I believe that is free. See the Google Pay How-To page for more details. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. Request a Pass for Cable Cars Here (ages 5-18) Clipper cards can be reloaded online, at self-service machines in stations and at terminals, and in person at transit agency ticket offices and Clipper Customer Service Centers. Muni+BART within San Francisco "A" Pass: Provides unlimited rides on all Muni service, including cable cars, and travel between BART stations (within San Francisco only). You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. Otherwise, you will be logged out automatically. Find your card and select Manage Auto-Reload from the More Options menu. See the Apple Pay How-To page for more details. Why is my Clipper card blocked? You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. Pay With Your 31-day pass becomes active the first time you use it to pay a fare. Adult passengers traveling from a local bus to an Express bus will have to pay a surcharge of $2.50: Monthly passes are valid for the calendar month purchased. WebBased on system design, Clipper front loads the designated autoload amount to the Clipper card pending the recovery from the funding source on file. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. Dear Abby: Am I overreacting to my European daughter-in-law's behavior? When I tag my card, what do the beeps and lights mean? Children under the age of 4 always ride the BART for free. The RTC Clipper Card brings discounted transit to disabled riders under age 65. How can I set up my card to automatically reload? Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. And, to get it back, its an hour on hold, and three to five business days.. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Allrightsreserved. Paratransit trips are not included in the Clipper BayPass program. Per VTA Board Approved Fare Policy: No refunds shall be made for purchased passes. Three beeps and a red light means your card wasnt accepted. Skip the side navigation menu and go to the main content. Some transit agencies charge fares based on distance or zones. I was charged the wrong fare. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. If you order online and set up automatic reloading, your card is free! VTA PRIVACY POLICY A Clipper card makes iteasy and affordableto ride VTA withfree two-hour transfers. Select Clipper card and follow the instructions to add a card and load value. Need a Youth or Senior Clipper card right away? Yes. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. VTA hasagreements with area transit operators to provide convenient transfers. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). Clipper is the Bay Areas easiest way to pay for transit by bus, train or ferry. Why not? WebClipper cards are dispensed one card per transaction. WebMonthly passes can be purchased on your Clipper card or on the app for the current month from the 1st 16th via the app or at any Clipper retailer or at a Ticket Vending Machine If you already have a card, you can choose to set up Auto-Reload when you load value online. Insert them one at a time. A: You made me laugh, thanks! Failure to comply with VTA's fare policy is in violation of California Penal Code 640. You will need to use this new email address the next time you log in to your online account. They arenot31-day passes. After the end of the sales window, be prepared to pay your fares with cash value. Express Fares are forExpress Bus routes only. On a successful tag, lights and a "Travel OK" screen will appear on the machine. Key Clipper information translated to Spanish. Thats why we say to allow a few extra days if you are picking up your value on a bus. This allows students, teachers and chaperones to ride VTA buses and light rail to museums, cultural events, libraries, and other popular destinations for free. Clipper is the Bay Areas all-in-one transit card, with discounts for youth, seniors, people with disabilities and people with low incomes. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. You can use Clipper cards on all Bay Area transit agencies. Can I get a Clipper card before I arrive? WebWhat should I do if my card is lost or stolen? You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. Cash value and transit passes are not interchangeable. and our If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. *available through the Clipper Day Pass Accumulator feature. I'm visiting the Bay Area. San Jose, CA, 95134Monday - Friday 8:30 am to 4:00 pm. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. Qualifying individuals include: The Clipper BayPass program kicks off the recommendations of the Fare Coordination/Integration Study, which focused on creating a more customer-friendly transit fare system in the Bay Area. The SFMTA offers two types of monthly passes: Download Adobe Acrobat Reader software to view Portable Document Format (PDF) files. Is there something else I'm supposed to do? Email: wbacon@bayareametro.gov, Michael Eiseman, BART WebMonthly Passes. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Fare inspectors regularly patrol the system and ask passengers at random to No refunds will be made for purchased passes, based on VTA Board approved Fare Policy. Get Clipper on Your Phone Learn More I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. The Clipper BayPass program is designed to measure how an all-system pass could impact travel in the Bay Area. WebClipper is the all-in-one transit card for the Bay Area. See download files info to view Comma Separated Value (CSV) files. You will still need to use your plastic Clipper card for this. This is just another barrier to transit: an opaque payment system. If your card just doesnt work, call Clipper to check your cards status and request a replacement. Boarding with a Clipper Card Tag Clipper cards on the Clipper reader located next to the farebox. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. See the. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Scan this QR code to download the app now. Where can I buy or load value on a Clipper card? Students at the pilot educational institutions will be contacted directly by their school to let them know that they are eligible for Clipper BayPass. Learn more about Clipper, including how to get and use your card. Opens in new window. Select Clipper card and follow the instructions to add a card and load value. Skip top navigation. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? Qualified applicants are then mailed an RTC Clipper card. The Day Pass Accumulator feature ensures the Clipper cash rider will never pay more than the price of a Day Pass. All rights reserved. Choose to stay logged in or to log out. No, every rider needs their own card or device (phone or watch) to pay for fares. WebClipper Clipper is the Bay Areas all-in-one reloadable transit card and the preferred way to pay AC Transit fares. You must possess validated fare while on the light rail system. Express bus fare is required for any trip that includes express service. When does the new 31-day pass become active? If you want to ride, you will need to tag again. See the, To add a card to your Android phone, open Google Pay and click the + sign. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. *2 Hours of FREE Transfers when you purchase a single-ride fare using Clipper. Visit a designated location with an accepted form of identification for a Youth or Senior Clipper card. You can set up automatic reloading when you initially order a card and load value online. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Apply for your discounted card and save every time you ride. No notice, even though they have my email? Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value Because the SFMTA is continuing to provide Muni service for essential travel during the coronavirus health emergency, we will not be issuing refunds for monthly passes. Using this contactless payment option, riders can enjoy discounts on single ride fares and Day passes, as well as get exclusive access to Select "Transit card" and "Add Clipper card". Riders age 5-18 or 65 and over can apply for a Youth or Senior Clipper card by mail, email or fax. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. You can load up to $300 on a Clipper card. (opens in new window). She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. What if Im having trouble using my Clipper card at a bike share station? This popular program allows teachers, grades K - 12, within Santa Clara County the opportunity to take their students on field trips traveling by VTA buses and light rail for free. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Can I load value on my mobile phone at a transit agency ticket office? Learn about how to use the RTC Clipper card in the Guide to the RTC Clipper Card. Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. Clipper FAQ says it takes 5 business days to process and you can "pick up" the added value on any bus or LRV. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Riders can apply for the program today at clipperstartcard.com. Scan your Clipper Card at the fare gate to pay your fare. Choose to stay logged in or to log out. All residents of select affordable housing communities managed by MidPen Housing in Alameda, San Mateo, Santa Clara, and Solano counties. My card shows it was cleared month ago but the card is saying it doesnt have enough money. To order a Clipper card, visit Get Card. Apply for your discount Clipper card and start saving every time you ride! Im so glad that I dont have to go into the office the last two weeks. For more information, visit Sales and Service Locations. Pay With You can also add value through the Clipper app. For more information, visit Sales and Service Locations. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. If you forget to tag off, thats the fare you will pay. ALL RIGHTS RESERVED. Dear Abby: I have a great life, so why have I fallen into this shameful behavior? Route 22, 64A, 64B & 522: Temporary Bus Stop Closure at Santa Clara & Montgomery 4/12 - 4/26, Routes 22 & 40: Temporary Bus Stop Closure - Eastbound El Camino & Farside San Antonio - 4/24/23 (8PM) - 5/1/23 (12PM), Routes 25 & 71: Temporary Bus Stop Closure - Northbound White & Farside Story - (4/24/23 - 5/3/23), Route 61: Temporary Bus Stop Closure - Eastbound Sierra & Nearside Piedmont - (4/26/23 - 5/12/23), Route 61: Temporary Bus Stop Closure at Northbound Bascom & Pamlar Until Further Notice, Routes 64A & 83: Temporary Bus Stop Closure - Northbound Winfield & Blossom River - (5/26/23 - 5/27/23), Regional Transit Connection (RTC) Discount Card. For example, a monthly pass for July is available for purchase from June16through July15. Passengers with a valid Paratransit ID Cardreceive free rides on VTA Local, Express bus service and Light Rail. Log in to your Clipper account to add backup payment. Youth and seniors pay their regular fare on Express Buses. Clipper BayPass only provides valid fare for trips on fixed-route transit on transit operators that accept Clipper Cards. You can order a card and value online but note we can only mail cards to domestic addresses. Just load it with any combination of cash value and discounted passes. : Roadshow, Hands-free law means exactly what it says: Roadshow, Parents can be best (and toughest) teachers for new teen drivers: Roadshow, Why electric vehicles are better than hybrids at fighting climate change: Roadshow. I have loaded a lot of money on a clipper card through the website months ago. You can always contact Clipper Customer Service with general questions about Clipper. What if I buy a new 31-day pass before my current pass expires? Youth and Senior/Disabled/Medicare riders who transfer from local to express service will not have a surcharge. SamTrans Monthly passes are available only on Clipper and may be purchased between the 21st of the month prior month the pass is valid, until the 15th of the month the pass is valid. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. Just load your Clipper card with cash, tag it upon boarding, and once youve paid the equivalent of a Day Pass, any further local ridesthat day will be free. Once you set up Auto-Reload, we need to confirm your payment method is valid. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. Imagine you want to take a trip on SMART that costs $5.50. Phone. LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p Monthly passes are the most convenient way for regular customers to get unlimited access to Muni service, including cable cars, for a calendar month. Clipper can also be used to unlock Bay Wheels bike share bikes. Please first contact your institutions transit pass office (likely where you picked up your ID or Clipper Card). Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? VTA light rail operates on a proof-of-payment system. WebIf you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. VTA's EZfare app has been replaced by the Bay Areas regional transit fare payment app,Clipper. All light rail passengers must have a valid fare before boarding light rail. Otherwise, you will be logged out automatically. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter.

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