Whether you are starting new service or getting the cable replaced because of issues, the service providers technician will often run the cable across your yard to where it connects on your home. Thats a drainage problem. paulbfagan 3 yr. ago True! I can't go anywhere else to work for obvious reasons. Give Light and the People Will Find Their Own Way, Indianapolis, IN Interactive Weather Radar. How to combine several legends in one frame? Hundreds of poles down and left over wires from companies that no longer serviced the neighborhood. Are you able to view a service point for local cable tv service in either direction? Hello @user_22cd0a, thanks for reaching out to us on our Forums page in regard to this hazardous downed line in your neighborhood. If that doesnt work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. . Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. - BMitch . The density of these reports is depicted by the color scale as shown below. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! You may notice that a wire is hanging down on your property, or that it is touching a nearby pole. How do we safely remove these without getting electrocuted? Please Follow/DM your account information and or your address and phone number so that we can access the account and review. All numbers are for sales or troubleshooting services. Why does this exterior paint keep blistering? -HB, I understand the frustration that issues on the account can cause. Unfortunately, the cable TV line runs diagonal across my entire back yard. @GetSpectrum Your letting me down! Your dispatch is the problem, undersized and a separate dept. Leave a message in the comments section! @GetSpectrum The WORLD has a pandemic and you raise rates? Whether you have DSL, cable, fiber or any other option, theres often some sort of cable running from either a box on the street, called a pedestal, or from a power pole nearby. For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. @Ask_Spectrum we are trying to watch the congressional hearing!!! , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. To select or customize your Spectrum Internet, TV or Voice plan, contact Spectrum Customer Service at 855.366.7132, Monday-Friday, 8AM - 10PM ET. How to check for #1 being either `d` or `h` with latex3? If it was gas, electric, or plumbing, I would say not to touch it. Please enable Cookies and reload the page. Home Improvement Stack Exchange is a question and answer site for contractors and serious DIYers. If you have any tips or frustrations you wish to share, please leave a message in the comments section! I work for a local utility company, and we are having a major problem getting in contact with someone for maintenance. Honestly, @Ask_Spectrum your WIFI is trash! However, its critical not to cut into a power line, as you know. She said ever . Want easy home advice delivered right to your phone? Terrible service I want a credit for the downtime and the poor service. Under that are the cable and phone lines. The wires connect to your house at a vertical pipe, called a weather head, and the lines dip close to that so any rainwater can drip off before the line carries power down to the meter box. @GetSpectrum Literal internet disconnects every 25-45 mins. The tools used to locate underground wires are not always precise, and 811 guidelines say that holes or trenches should be kept at least 18 inches away from either side of marked lines. Nonbinary student banned from prom for wearing a suit. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? Shortly thereafter, that video went viral at more than 2 million views. In January, we had a heavy snowfall (wet/damp snow) which caused one of my trees to fall and take down the cable lines with it. They say the cable will be buried later in the week. Since you have everything located, this should be a pretty quick job with a Ditch Witch or similar trencher. If youre not using either, you can just take them down and throw them away, Williams said. Just select Xfinity support and you will be able to speak with the next available specialist. What do you mean to post publicly.? Williams suspects the cable is Comcasts because the cable is above ground. First, call the service provider's phone number listed on your bill. When homeowner Jacob Fisher discovered that a Time Warner cable technician had run his neighbors Internet cable into his yard, Fisher created a video. I filled and reseeded and you wouldn't even know it was there. Realtime status of outages and problems with service providers. Since the cable tech had so little to do, they charged me for time and materials which was basically dropping the conduit in the bottom of the ditch with enough left over on each, snaking the cable, putting ends on and connecting them. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. just taking a moment to say that @GetSpectrum sucks. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Find out what is going on. I have a sagging line in my driveway from the pole across the street.. Hey @user_6790b2! I am located in the US(Minnesota). Is it my responsibility to pay for this relocation, who does it, and any ideas of cost? These are part of the PSE&G system. To see the lineup available at your location, click here. Provide your account info and say, Line is down., Dont have AT&T service? Custumor service pretty much gave me an "oh well, that's what it is" response. If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. Outage reports and issues in the past 15 days originated from: Tips? Then yesterday out of the blue my modem stopped communicating to the server and my internet has been down since. Cookie Notice Back in June, while a new roundabout was being constructed at 131st and Cumberland Road, her AT&T telephone and internet line was cut. @Ask_Spectrum it's not just TV down in 26554, @GetSpectrum internet is still *** in 2021, may the dear lord help this company . Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? I have tickets in and it has been two months. Like Chris says, you'll likely have to pay for this. Check back often for a reply in this thread from a Comcast Official Employee. Useful comments include a description of the problem, city and postal code. Hed cut them and strap them back as far as possible. Copyright 2018 Scripps Media, Inc. All rights reserved. We can most definitely take a further look at this issue. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. In the 'To' field, type 'Xfinity Support'. Some problems detected. Seems easy enough for a coaxial/tv cable. I thought these forums were public. Try visiting the following official links: We are happy to look into this further. To send us a Private direct message, select the message icon in the top right corner and then search for Xfinity support. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, Who the [EDIT] do you call at Xfinity to report their lines are down and draping across some back fences? Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Tell us about the situation When you contact us, you will be asked for the following information: Whether you are a CenturyLink customer or not Your name and telephone number The cable goes from the pole in my backyard to my neighbor's house. An AT&T technician came out the next day and ran a new cable from the pedestal box on Cumberland Road to her home. Latest outage, problems and issue reports in social media. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. STOP WITH THE EMERGENCY ALERT SYSTEM!! Type your message in the text area that appears at the bottom of the window and hit enter to send. When asked if you want to order new service, say "No." If you can't pass a vehicle over it, you should contact your local police department, public works department, or engineers office. In the 'To' field, type 'Xfinity Support'. Meyers story isn't the only one. Common causes for this to happen include any non-human interaction with the website such as scraping or embedding. To learn more, see our tips on writing great answers. Kevin Williams, owner of Hands on Electric in Washington (202-731-8253; handsonelectric.net), looked at the pictures you sent, which included a picture of the lines overhead and a section of the mess of wires snaking down a wall on your house. Customer service has been useless!!!. I'll have to give it a shot. A tree in my back yard has two large branches resting on the phone/TV cables. The most recent Spectrum outage reports came from the following cities: They contacted CBS 58 Investigates for help, when Spectrum wouldn't. "Tree fell, knocked down all the power lines, cable lines, Wi-Fi line," said Spectrum customer Cindy Wenzel. They hook up some kind of tone generator to the buried equipment to locate it, they aren't looking at a map to know where it is. Please send us a Private Direct Message so that we can get started on addressing this concern. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepco's line, which might be the case if the old cable and phone lines come in near the power. Privacy Policy. Advertisement. On whose turn does the fright from a terror dive end? Terrible service I want a credit for the downtime and the poor service. It shouldn't take that long. @GetSpectrum what the hell!!! The first step is to be sure you know the difference. If there is a weblink to report these issues, please send it to me. By mid-September, the cable still wasnt buried, and her internet and phone had also stopped working again thats when Meyer reached out to our Call 6 Investigates team. Thank you for making this comment and letting us know about this line. It is the second largest cable operator in the United States. So, what can you do if youre dealing with an unburied cable in your yard? In most cases, these lines are installed when your home's being built. that's ridiculous and you won't be keeping me as a customer. Thanks for responding to this community post and letting us know about your line concerns that still need to be addressed. It's not my router. I was patient before. Can the game be left in an invalid state if all state-based actions are replaced? Who has the worst service. Spectrum outages have been causing frustration for many of the company's customers. If you have questions about Spectrum Mobile, visit Spectrum Mobile Customer Support. California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. Who is responsible to relocate cable TV line? If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. They are available Monday through Friday between 7:30 a.m. and 6:00 p.m. He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. After spending 45 minutes and 3 service people, I am exhausted. If you are having issues, please submit a report below. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? Another option, he suggested, would be to call Comcast and ask them to remove their old equipment. You can click my name (ComcastJoeTru) to view my profile and send me a private message. If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. First, call the service providers phone number listed on your bill. . STOP WITH THE EMERGENCY ALERT SYSTEM!! Can someone explain why this point is giving me 8.3V? rev2023.4.21.43403. And I have a very loud mouth. , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. We miss Time Warner. It looks like you're new here. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. Cable lines have pulled a chunk of facia off the building and are now laying across several yards! @Ask_Spectrum outage again in Brooklyn. Then, to let us know why you're calling, say Line is down.. For new concerns, please create a new topic in the appropriate forum. ', referring to the nuclear power plant in Ignalina, mean? $55 in monthly increases over less than four years. Just be careful when digging it up since they are also easy to damage and they'd likely charge you for the repair. AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. The cable looks like it's still connected at both ends and that it's just sagging down.. I've been with @GetSpectrum @Ask_Spectrum for multiple years. 1. Spectrum tech caused this and just left, who does that? Need for water pressure regulator when increasing supply line. Criterion Digital 2023. INDIANAPOLIS -- If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. Mastering the fine art of adjusting bifold doors. -JB. And who would do the work, because the cable company is unlikely to be interested in undoing something that not only makes them no money, but also makes it harder for them to make money down the road? When I purchased the house in 2016, there were three cable lines, one for google fiber, one for AT&T, and another for what I believe is Spectrum. power is back on but no internet. You own the wire from the meter masthead to the meter, to you breaker panel and your house branch circuits. I don't think this is allowed. It is the second largest cable operator in the United States. Tips for Digging Around Utility Lines. Licensed electricians, who work with power lines and various kinds of cable every day, can tell at a glance what is safe to touch and what needs to be switched off before they start working. I definitely know how alarming this is and I can assure you we want to get this line raised/fixed as soon as possible. I can assist with researching the status of the pending cable drop fix ticket, or submit one if needed. From there, click the 'New Message' icon. At the moment, we haven't detected any problems at Spectrum. Please Follow/DM your account information and or your address and phone number so that we can access the account and review. Once entered, the field will be alerted and schedule for a technician to raise and/or remove/replace the lines as needed. My hardline connection to my PC never has connection issues. After completing this captcha request, you can continue to access the site as normal. How to report a down or damaged CenturyLink line If you see a damaged telephone pole, wire, cable or pedestal, call us at 800-244-1111 to report the problem. In your yard it's supposed to be 18+ inches, but more often than not, all cable company bury guys are lazy and you MIGHT get 6" deep. They no longer care about customer retention. Tikz: Numbering vertices of regular a-sided Polygon, Passing output of the processing tool to QgsVectorFileWriter using PyQGIS. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. If you see a marked line with an exposed cable or wire, and it doesn't say AT&T, be sure to report it directly to that company. The cable wires (looks like fiber optics) are tied wrapped at each pole but not fully connected. Before posting a new question, please check out our. Your service is a joke. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Having an electrician clean that up is the safest step, and for the cost of calling in someone for that, you could probably get the whole job done and have complete peace of mind that you arent making any mistakes. How ******** are ppl supposed to work from home if the service dont work!??? I have escalated your issue to the Comcast Team available to these forums. You can reach out to us through our Facebook page, Twitter, email address or by using theCONTACT USsection on our web page. Shameful. 10-month-old dead thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. Say "No account." Never dig before calling the state number. @Ask_Spectrum outage again in Brooklyn. If additional resources are needed (bucket trucks, street closures, etc.) What was the actual cockpit layout and crew of the Mi-24A? I was patient before. It is the second largest cable operator in the United States. Ensure you are first signed in, then you will see an icon at the top right of your page. Find out what is going on. Great news. Click "Send a private message" and private message me. One box was for phone service, the other for cable. How to combine independent probability distributions? @ChrisCudmore, they would then mark the new location. The technician told Meyer that a contractor would be out in about a week to bury that cable but it never happened. They'll come mark their lines. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. You may want to contact Verizon to report low hanging cable lines. Thank You. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Sign in or register to get started. Shameful. And I have a very loud mouth. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. All rights reserved. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Hello, @user_ff2852. Thanks for escalating my case. It only takes a minute to sign up. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Call us anytime at. Criterion Digital 2023. Could you please send our team a private message with your full name and full address? It is the second largest cable operator in the United States. Called xfinity x7!! Verizon service typically comes in underground, he said. Most of the lines coming from the street and snaking down the side of our house are cable lines we have never used, left over from the previous owner. Very reliable. Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! Keep your trenches or holes at least 18 inches away from 811 markings. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Click that or follow this link: https://comca.st/3dmD3n4. I will be calling spectrum tomorrow to have their technician come fix whatever the ATT/D guy broke. Thank you for visiting and posting on our Forum. Ensure you are first signed in, then you will see an icon at the top right of your page. A: Cable and phone wires dont carry current, so its safe to remove them. Im sorry. @AlishaGrauso @GetSpectrum @Ask_Spectrum The new place I moved to is only covered by Spectrum, and I had so, so many problems right out of the gate. User reports indicate no current problems at Spectrum Spectrum (formerly Charter Spectrum) offers cable television, internet and home phone service. Let us know if you find downed or uncovered wires or cables in your area. @Ask_Spectrum I called that number - they refused to help - and hence I am looking to leave spectrum and go elsewhere - such bad customer service!! Erika Cuadra Stone I just moved to the area and had the same issue with my neighbors many cable lines crossing into our yard to the pole that resides in my backyard as well. Once you have: 1) reviewed that the damage is not in the cable company's easement (s), 2) reviewed any written contracts you may have (or had) with the cable company exempting them from damages or lawsuits for destroying your yard, and 3) have photographs and evidence of the damage inside your yard, you may want to 4) obtain three reasonable Share them here. SPECTRUM TV The Best Cable TV Service for $ {srcitylookup/city}, $ {srcitylookup/abbreviatedState} 125+ available channels 85,000+ On Demand titles No contracts Shop now Find Best Offers Entertainment for Everyone All plans feature live sports, breaking news, blockbuster movies, Spectrum Originals and thousands of FREE On Demand options. The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. Is it in the street, your yard, etc.? Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? The best answers are voted up and rise to the top, Not the answer you're looking for? Is there a generic term for these trajectories? These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users. @Ask_Spectrum is there an outage in 53593? And, no answer.". Tips? The wiring under the boxes doesnt have any power, so it would also be fine for you to cut that off and throw it away. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Some utility companies mark or paint their lines. Parabolic, suborbital and ballistic trajectories all follow elliptic paths. Having problems? If all that fails, file a complaint or concern with the Indiana Utility Regulatory Commission, which regulates the larger service providers in the state like AT&T, Comcast, Spectrum and more. Question About Spectrum Voice (Landline) Caller ID Information? The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. As you are aware, when you call the "800" numbers, you will get a residential sales or repair tech who does not usually have access to contact local maintenance teams. "A lot of people I've talked to [at AT&T], I've been transferred to somebody else, who says, Oh you need to talk to Hannah, you need to talk to Troy, or you need to talk to whomever, Meyer said. Latest outage, problems and issue reports in social media. Even after speaking with him. Disappointed and concerned. It's your service or modem. However, if you want to really clean up the mess above that, the power-carrying wire and the abandoned cable and phone lines are pretty close together, and youd need to be working on a ladder. A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? In most states you need to call before you dig. Christina Harper, a spokeswoman for Pepco, which supplies electricity to Washington and surrounding communities in Maryland, said you can trace a power line as it comes into your house. Meyer said she tried calling AT&T multiple times to get someone out to her home to bury the cable, but she kept hitting a wall. Spectrum tech caused this and just left, who does that? And when you rebury the line, try to get it deep enough so it can't be hit with an aerator or other routine yard maintenance. We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Any Xfinity agent can enter in a ticket for the field to address down or drooping lines. The owner of the cable needs to be involved. My hardline connection to my PC never has connection issues. Please let us know what issue you are experiencing with Spectrum: Thank you for the report! If there are any issues or questions surrounding the order for Fiber and you're not receiving any specific information from the Buried Wire Center, feel free to call us or chat with us and we can review the order details. @GetSpectrum internet out twice today so far. An underground cable line normally brings Xfinity services to your home. If the line had become damaged through no fault of your own, they would pay to run a new line, and at that point you might get them to run it a different way. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street . Williams charges $95 an hour. There's no good answer on why the burying of cables is sometimes forgotten. my bill has gone up twice without notice in the past year while i get service outages at least once every few weeks. Where is the line down? Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. Click the "direct message" icon. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. 2. What does 'They're at four. I hate your company so much. Just watch out for your own sprinkler systems. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising.
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