New Customers. I'll never go there again, they're on their way out of business, and soon their assets will be liquidated and/or donated to Goodwill for tax write-offs. I am calling again tomorrow and this time I will not take no for an answer, that is if they even let me give them an answer. 1. They have a script that they have to stick to, as do the employees who push the card in the first place. Me: Yes, I do not want the additional charge. I am so disappointed. I have been charged and I never authorized anyone to charge my account. I knew my 30 day trial would be up at the end of January and since I wasn't using the card and was on bed rest I really just could afford the $9.99 a month on something I didn't use. That was great considering I worked at a mall, and like shopping at my local suncoast. to which she replied yes. The Backstage Pass VIP is a discount card that works for FYE, but also thousands of other locations in the area, such as restaurants, airfare, hotels, etc. To criticize the organization as a whole is ridiculous. She confirmed it. I signed up at the store, received the discount on my BluRay. As a subscriber to Backstage, you are free to cancel your subscription at any time. Box 41248, Nashville TN 37204. As an employee of FYE, who is 100% honest with her customers, please know that some of us aren't trying to trick you. Next review. A friend of mine bought a game system where the wires were no good and she wouldn't even let her exchange for the same product! This comment was posted by a verified customer. If you want to keep your subscriptions under control, install the DoNotPay app to monitor it. Silly me one last time for thinking that that last charge wouldn't go through. This is a change from our prior procedure of just . When they refuse to help you or anything, say that you want to speak to a supervisor, NOW or you'll keep calling until you get to one. You don't have to give any information. There is nothing wrong with making people wait in line for you to read the fine print your credit card is being linked to. If you shop at F.Y.E you may be offered to sign up for their rewards program the V.I.P Backstage pass. I have absolutely no respect for this business and will never be going back. Email Updates. Keep it classy fye, not whatever you call this sad excuse for customer service. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Needless to say the charges kept rolling in despite our efforts to cancel. Gildra S. Gordon Write. I made the purchase in January! I work in customer service and I know how to get what I want, and what I want is my money back. FYE VIP Backstage Pass: Won't cancel/Keeps charging after cancellation "After about a month or so, I check my credit card online . There is nothing hard about calling a customer service number and being assertive to get your money back, ESPECIALLY if its on a credit card. I call in a few days later after sitting on all the "fabulous" benefits and such, and in the call I was told *twice* that they would be keeping my account active. Then they make it a major hassle to cancel once you realize you've been scammed. How do I cancel my subscription to Mags? 3 months later, I notice I've been being charged 11.99 monthly for this effing card. Apt. Debit MC FYE BACKSTAGE PA BR 877 351 2131 NY, PENDING MC FYE BACKSTAGE PA BR 877 351 2131 NY, EFT VISA RF#618123797900 06/29 FYE BACKSTAGE PASS 877-, POS PURCHASE MC FYE BACKSTAGE PA BR 877 351 2131 NY, 5968_FYE BACKSTAGE PASS 877-35 1-2131 NYUS Trace #23689618, POS SIGNATURE PURCH MERCHANT PURCHASE TERMINAL FYE BACKSTAGE PASS 877 351 2 NY XXXXXX 04-29- 16, Visa Check Card FYE**BSP VIP 63553 1 NY MC, VISA PURCHASE FYE BACKSTAGE PASS 877-351-2131 NY-07-30 07.55.04, CHKCARDMC FYE BACKSTAGE PA BR 877 351 2131 NY, Visa Check Card MC FYE BACKSTAGE PA BR 877 351 2131 NY MC, auth #357678 07-22-2016 FYE BACKSTAGE PA 877-351-2131 NY, Point of Sale Debit L340 DATE 06-30 FYE BACKSTAGE PASS877-351-2131, POS Debit Visa Check card FYE BACKST ALBANY NYUS, CHECKcard FYE BACKSTAGE PAS 877-351-2131 NY RECURRING, RECURRING CHECK CARD PURCHASE FYE BACKSTAGE PASS 877-351-2131 NY, VISA DDA PUR 478930 FYE BACKSTAGE PASS 877 351 2131 * NY, POS PUR MC FYE BACKSTAGE PA BR 877 351 2131 NY, POS Debit FYE BACKSTAGE PASS 877-351-2131 NY, CHECKCARD MC FYE BACKSTAGE PA BR 877 351 2131 NY, PRE-AUTH MC FYE BACKSTAGE PA BR 877 351 2131 NY, POS SIGNATURE PURCH MERCHANT PURCHASE TERMINAL FYE BACKSTAGE PASS 877 351 2 NY XXXXXX 06-29- 16, POS SIGNATURE PURCH MERCHANT PURCHASE TERMINAL FYE BACKSTAGE PASS 877 351 2 NY XXXXXX 05-31- 16, EFT VISA RF#621120019600 07/29 FYE BACKSTAGE PASS 877-, 5968_FYE BACKSTAGE PASS 877-35 1-2131 NYUS Trace #9617617, 688263 RECUR PURCHASE FYE BACKSTAGE PA 877-351-2131 NY, POS SIGNATURE PURCH MERCHANT PURCHASE TERMINAL FYE BACKSTAGE PASS 877 351 2 NY XXXXXX 07-29- 16, POS REFUND MC FYE BACKSTAGE PA BR 877 351 2131 NY, FYE BACKSTAGE PASS 05-20 877-351-2131 NY BB&T; CHECK CARD RECURRING PYMT, CHECKcard FYE BACKSTAGE PASS 877-351-2131 NY RECURRING, 07/23/2016 FYE BACKSTAGE PASS 877-351-2131 NY, VISA AUTHORIZATION FYE BACKST-07-29 11.58.30, POS Debit MC FYE BACKSTAGE PA BR 877 351 2131 NY, Monitor all your subscriptions with DoNotPay, Subscription services cost more than it seems. They cost me so much for their lousy 5% off. I would like to see the proof of me signing up for this service? They obviously have a script, anytime I've called it's been the same. If you use a credit card you get a free 30 day trial. We're the largest Funko Community on reddit. How do I get my money back from fye Backstage Pass? I thought that you were attacking my post, and also I apologize for calling you a troll. Well this just happened to my daughter. Email: [email protected] Call: 1-877-351-2131. I spent $25 in January and its already paid itself off. f.y.e. Even if the FYE was closed it doesn't matter. So today I just called the fye backstage pass cancellation number. This review was chosen algorithmically as the most valued customer feedback. Tell the representative that you'd like to cancel. At my local FYE I was purchasing $50+ worth of merchandise. I am finding frequent $9.99 charges on my credit card from FYE VIP. I was told I could cancel before 30 days and not be charged the 9.99 monthly dues. This will surely increase the credibility of your complaint. CDs and DVDs are obsolete. Ask the agent to confirm your cancelation verbally or to send you an email once your membership is terminated. Phone - +1-877-351-2131. You should receive a confirmation email within several days with additional instructions. They said they cant do that. Yes FYE is under pressure with the increase of ILLEGAL downloading but they still have customers who choose to support their favorite artist or actor or go just because (in a good case) knows an associate and trusts their judgement on entertainment. to delete your Well, Jackie, who are you aiming that ridiculous comment to? Without my consent or knowledge FYE charged my debit card $11.99 for a program I know nothing about. Does FYE charge for pre orders? has a consumer rating of 1.59 stars from 32 reviews indicating that most customers are generally dissatisfied with their purchases. I recently went into FYE website to download some songs, I presumably paid for and couldn't find the option to download. You can't just sign someone up without all of their information! I was also told to go online and fill out the information to register my card and after a certain amount of time, I would receive 20.00 or something in a couple of months. Yes, it will. I've heard of horrible managers at stores nearby mine, and how they've had customers do dishonest stuff just to get VIPs & Magazines. P.O. So then I say, "could it be, because its not free and you're fraudulently charging people for this card even when they decline it, and fail to sign ANYTHING asking for it?" they also explained that if I did not call and cancel I would be charged after the first 30 days of having the card. Cancel this membership! So I sent the company an e-mail (a not very nice one mind you) basically stating that I want ALL of my money back since they have dishonest, lying employees, or I'm going to get a lawyer (heh I may have went a little overboard). File Federal & State Taxes for Free. Your browser's Javascript functionality is turned off. But not all stores are like that. Share your photos and videos with others to prove the truth of your words. So I cancelled my debit-card and ordered a new one (so that they would not have my card #), and will be calling them in a few days. So I think it was a year and I cancelled the magazine script. Keep up to date with the newest releases or just browse other readers' hauls and collections. Cookie Notice When I called they also verified my name and address, which was somewhat close to what it really was but was completely wrong. Is FYE Backstage Pass treating you unfairly? Backstage Pass VIP - is a 1 month free trial with $11.99 billed directly to credit card on file after the trial period. Who authorized it? This store doesn't even carry the rewards card. I let them know it's a free trial, to test out the benefits, but there is no obligations to keep it. A lot of people were confused about this and I agree -- it's confusing and misleading. After that if you don't cancel it costs $11.99/month. As far as I'm concerned, the cashier never got my consent and simply said "Let me sign you up for this thing and get you 10% off, what's your email?". Without consent. All you need is our capable app. A month later I receive the $12 charge and am disgruntled because I knew I forgot to call, I knew it was my fault. I called the bank to see if they had a phone number and replied no. The complaint has been investigated and resolved to the customers satisfaction. And as far as whose fault it is Well, it takes two to tango. I'm paying for something i didn't even know I was signing for, all i know is that the sales person told me I was going to B saving 10% on my purchase today because of a special promotion they had going on. A pamphlet was thrown in her bag with her purchase of a 9.99 item. So I looked it up, sure enough it was this pesky little card. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Cancel Direct Line Auto-Renewal Before You're Charged Again! Today I finally got my first letter from them, asking me to put my card information on a "charge authorization form" so that my "benefits" won't expire. I dont need or want the VIP. Now that I am looking into it before calling in the last 15 minutes since I searched I have read at least 10 complaints all stating the same exact situation as my daughter. What is my FYE VIP membership number? This is a specialty entertainment store with many different options for their loyal customers and people passing by take that for granted. Stay alert, friends. What makes this issue so striking is that they usually dont even use all those subscriptions. Backstage Pass VIP - is a 1 month free trial with $11.99 billed directly to credit card on file after the trial period. And I'm stupid? but in my situation the person spoke, I listened, and I benefitted. If you signed up for the FYE Backstage Free Trial and dont plan to switch to the paid plan, you need to pay close attention to the trial expiration date. And did I mention anywhere in my complaint that my child was screaming or that my child was even with me? You should always ask if you're suspicious or have doubts. These people are very sneaky to say the least. Can't get your money back. We just noticed it. Great Fun review: unauthorized charge. So the two months go by, and still no gift card. He returns to offer me a store credit, which I accepted but noted I would be making this transaction public, so others can be warned about FYE's return practices, and how hard you will need to fight just to get fair treatment. I do not know how we got charged 11.99. we do not have a card or packet or anything so i had to call the number on my bank statement to even find out who this charge was. Well I did pay attention when the sales girl told me about the 30 day trial and $9.99 monthly fee, I can relate to being charged when I shouldn't have been. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This will be my first customer sign up!" Most people would read a contract before signing something that isn't a credit card slip I called and complained and they said they world cancel again. (oh joy). This is ridiculous. He says my membership is still active until the 18th, I said fine. The man on the phone tried again to get me to keep my card. Box 41248, Nashville, TN 37204-1248. The FYE Backstage Pass VIP offers discounts and savings with the mobile app at the chain of entertainment retail stores. Only if you cancel your membership the same day you bought it. The Backstage Pass is only a $25.00 fee a year to have the card, and you save 10% off your purchase everytime oyu come in to FYE. Cancel at any time." I forgot to call. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Write. Then I was given a cancellation number. You have to cancel over and over again. I know because it happened today. Um if someone just signed me up for something using my credit card you damn well believe I'd take the time to read a small paragraph that is not only on my packet but on my damn reciept! FYE charged me $11.99 a month for 3 months before I caught it and had it stopped. on various subscriptions and memberships. Basically, this company exists by ripping people off, because the price of entertainment has dropped almost to zero. First of all, the first problem is that they tell you that it is $25 a year, even their WEBSITE it says $25 a year, but they will charge you $11.99 a month. Will my FYE Backstage Pass free trial auto-renew into a paid subscription? I should have known right there to just stop her and walk out, that was dumb on my part. Why would I say no to an extra 10% off my next purchase if it's "free", right? I don't care about your damn ~quota~, what everyone at FYE is doing is WRONG and FRAUDULENT. (: Keep in mind, I don't typically do online banking for security purposes. However I noticed another charge on my e-bank statement which was from F.Y.E.and had no telephone number next to it like the magazine charges did. Sep 10, 2009 6:34 pm EDT. This is for F.Y.E. There are two types of the Backstage Pass program: document.write(new Date().getFullYear()) 2428392, Inc. All Rights Reserved. To cancel your own subscription, simply navigate to your account settings page and click on where it says "Turn Auto-Renew Off" under your subscription info. If you dont want to waste your time compiling letters and waiting on hold when contacting customer service over the phone, dont worry. You may contact me directly for more information. DoNotPay helps you to manage and cancel all of your subscriptions with a click of a button. It is extremely easy for the cashier to just blatantly lie to you. I have called the store manager and have spoken to two people in corporate. After my transaction was finished, and everything was bagged, THEN she mentioned, "You have 30 days to cancel or you will be charged $11.99 a month. I have been trying to work with F.Y.E about this but it is impossible to get someone to answer you and when they do it is in circles. Create an account and enjoy these benefits: Quick & Easy Checkout. I have tried a bunch of times to cancel this membership online to avoid hassle of calling and speaking to . After locating the magazine subscription you would like to cancel, simply click on the manage button. several months later i noticed a charge off 11.99 . I spoke to some guy who I could not even understand about my problem, saying that I would like to cancel so that I'm not charged anymore. FYE can't cancel the card for you. 44 Montgomery St. San Francisco, CA 94104. Frustrated with paying for subscriptions you dont even use? Backstage Pass VIP, P.O. I shop at FYE frequently because it is the only entertainment store near me. We'll discuss their features, prices, and other important information to help you decide which one is right for you. 2s FYE - won't cancel/keeps charging after cancellation, FYE - backstage pass vip/magazine program, FYE - called to cancel could not get through on four consecutive days. I can listen to the CD on youtube, or buy it for 6 dollars on Amazon or iTunes. FYE - Still haven't received order!! It stated "We're sorry to inform you of this, but if you did not cancel within the 30 day grace period, you must wait a year before you can cancel your account." Well, I wasn't worried, its was 25$ a year, I verified with the clerk. Use it to pay bills, renew subscriptions, clear dues I went home and hung the discount card on my fridge. Anyone know what phone numbers to contact actually person not on the machine? Screw FYE. Meet Emma, your Best Financial Friend. Emma is registered with the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services. I think we can all agree on that. Not using your FYE Backstage Pass VIP membership card as much as before? So after I said I'd sign up, she says "Yay! I've personally never had a problem cancelling, I tend to do it online because I know the hassle of talking on the phone, but the people at customer service are just doing their jobs. Bottom line: Games equivalent) for over six months now. won't cancel/keeps charging after cancellation. I'm sorry if I seemed apprehensive then. I just wanted to help others that are having problems with this and how to deal with it. I'm by no means perfect. I'd like to call it a scam, but it was more of a case of not being up-front. Write to: f.y.e. They do not take this discount and have no idea what I'm talking about. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . You see, I've actually been working at a Sam Goody store (which is affiliated with F.Y.E.- think of it as the Gamestop/E.B. DO NOT GET FOOLED BY THIS MONEY LEECH OF A "MEMBERSHIP"! Whether you're close to home or on the road, simply search for participating . FYE Backstage Pass VIP members can now enjoy discounts and savings through the convenience of a mobile app! And I can tell you, things like this aren't cakewalks for us employees, either. I did not have one after I canceled and then I was charged the next month. St. Louis, Mo 63116 Customer must call to cancel 1-877-351-2131 and can cancel at any time. TN 37204-1248. I'm sure that there are associates who are unethical, that's undeniable. She finishes doing all of that, puts all of my stuff in a bag, and I go on my merry way. The membership was canceled and they credited ($11.99) back onto my credit card. I also have a huge social media following and I will voice my incident with them as well. 1. Anyone who has signed up for the FYE VIP Backstage Pass to save money on a purchase and then noticed a month later they're missing $12 from there debit accou. NOTHING else was provided by myself. I shop at FYE occasionally, and know about their yearly membership to get a discount just at FYE, but had never signed up for it. Log in to fyevip.com, go to My Account and click on the end membership link. How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Bright HealthCare Insurance In 3 Steps, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Policy With Legal & General Insurance, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back. It went fine, they stopped charging me and I actually had a credit for $16.99 on my bank statement. Sounds simple right? Then the VIP is Free for one month and a monthly charge of $9.99 or $11.99 per month after that which is for people who love coupons and has a printer. Never signed up. I looked on the receipt and found it. Another option is to mail service@fyevip.com asking the support team to cancel your account. Submit a complaint and get your issue resolved. Are you serious? Whatever. There are 2 types of memberships: Backstage Pass Platinum and Backstage Pass VIP. No one said a word to her about any program.. nothing about a free trial or monthly fee. I cancelled my debit card and got a new one, rather than deal with getting them to stop the charge. Please sign the receipt" I figured I wouldn't cancel it right away because I was still waiting for the gift card (but by now of course I had spent more on the membership than the $20, but I wanted to use the gift card along with the discount). Ask the agent to confirm your cancelation verbally or to send you an email once your membership is terminated. How to Cancel FYE VIP Subscription in 5 Easy Ways There is an easy way to cancel your FYE Backstage Pass. FYE - called to cancel could not get through on four consecutive days. GPS search - find deals near you wherever you are! And, they have to scan the actual card then sit there and fill everything in most customers would question what the cashier was doing. And when it comes to "selling" the discount card, I tell them everything. No matter how hard they push you and if they sign you up without your permission sue their ###! Hell best-buy has the damn thing for cheaper, bunch of idiots F.Y.E for not carrying it in stores. If you purchased your FYE Backstage Pass membership at a FYE for your entertainment store, you may cancel the FYE Backstage Pass membership at that store, but you will only receive a full refund if cancellation is requested within the same day of the purchase date. Who the hell do you think you're calling uneducated? I respond, that's ok I'm not buying today, so I'll just take a look at the paperwork, and fill it out. Use it to sign up for any free trial, and you will never be charged after a free trial again. I was interested in the discount at AMC and when that didn't work I called and cancelled. For more information, please see our So I said, fine and she starts asking me all these personal questions about where I live and so on. Me: No thanks. I am on disability! But one time they were offering what I thought was a free trial of it and you could get a $20 gift card as well. 2 credits for a total of $$155.00 deposited. and our Contact the FYE customer service on 1-877-351-2131. Reddit and its partners use cookies and similar technologies to provide you with a better experience. These offers are for FYE customers who are loyal and the program can be very useful if utilized correctly. The agreement for the $11.99 charge is on THAT. But the next month I got charged again so I called to see what was up. Log in to fyevip.com, go to My Account and click on the end membership link. Make sure youve included your personal information and membership number. Backstage Pass VIP membership. It's pretty obvious you were at least partially at fault here. Well come March and sure enough there was an FYE-VIP charge of $11.99 on my card so I called and explained the situation to the phone representative. So if you are uninformed like I was, you call the number and they say "we don't have an account under your name or info" so you go on about your day. I will never shop at this pos fye again I will go to best buy or hh gregg if I need headphones or CDs or my electronics, This place I terrible who the hell is going to pay 11.99 a month for so stupid VIP pass .I never signed up for this such a scam terrible compay I will never shop here again I will go to best buy or hh gregg if I need CDs or headphones what a pos company fye is.
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