Free delivery and returns on eBay Plus items for Plus members . Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Here are the main reasons you might ask us to step in and help: Don't leave it too long to ask us to step in and help. a Target Plus partner.A retirement party is a good opportunity to produce mementos and keepsakes. Youll be issued a packing slip and shipping label. Click on "My eBay" in the upper-right hand corner of your screen to reveal a drop-down menu. Select the shipping carrier from the dropdown list. View cart for details. On that page, you can find "Return Item" in the middle of the page. Get help with an item that hasn't arrived. View basket for details. A dialogue will open as you type your search terms. You won't be able to re-open the request once it's closed. If the seller has already dispatched the item, they won't be able to cancel the order. . The subject line starts with "Order Confirmed". You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. full sheet of paper. Once you've created an eBay account, you'll get all the benefits of being a member. The item can be purchased using Buy It Now. Something went wrong. and find the item. You will need to add or edit some extra details before finalizing the refund. Paying for items with a credit or debit card, getting help with an item you bought as a guest, using your social accounts to get set up on eBay. - opens in new window or tab. Then when I click "track package" it prompts me for my ebay account, so I created one, then it tells me im not a buyer or a seller in this transaction so the page cannot be displayed. eBay for Business podcast; eBay for Business YouTube; eBay for . References. You'll need this email to view your order details, contact the seller, track your order, or start a return if you need to send your item back. Find the email with the subject line starting "Order Confirmed". 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Companies respond better when others are watching. If your seller is sending your item using a tracked delivery service, you can follow your items progress all the way to your shipping address. Sign up to receive discount offers and coupons to save on your next eBay purchase. How you request the return depends on how you bought them. If you don't have an eBay account, or didn't sign in to your account when you made a purchase, you can still request a return or report that an item hasn't arrived. Expect More. Then, fill in the form and click Request a Return. Next, print out the return labels, repack the item, and put it in the mail to send it back to the seller. When you buy as a guest on eBay, you can still track your purchasesand return items youve bought, but you wont be able to use My eBay to keep track of your activity, message other members, or sellyour unwanted items. For more details, please see our Condition of returned items policy. Return an item you bought as a guest. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original postage cost. You can find more information about returning an item in our article ongetting help with an item you bought as a guest. If you bought an item on eBay as a guest, you can still request a return or report that an item hasn't arrived, and the seller should help resolve your issue. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. Your item didn't match the listing, or it arrived faulty or damaged. Most sellers refund as soon as they get the item back. Print out the return labels. Maps & Directions. You can use your mobile number or Facebook, Google or Apple account to quickly sign up for an eBay account. I had to return my product to the seller because it did not match the one that was shown on Ebay and I received an email stating . They can then relist the item and you can buy it again with the correct address. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception. I You don't want the box to come undone in transit. From the More actions dropdown menu, select See request details and then Close your request. Instructions here >> Get help if you bought as a Guest. GetHuman8331130's Refunds and Returns issue with eBay from April 2023. If the returned item is opened, used, damaged, missing parts, or is damaged during return delivery because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Does e-Bay provide shipping discounts when buying postage. I put in the *correct* box size and weight when I listed an item. If you bought multiple items from the same seller, but something was missing when your order arrived, you can follow the steps above to report that you didn't receive an item. access eBay community resources, such as discussion boards. Learn more about our Condition of returns policy. Nonetheless, the simplest way to make a return is to use your account on eBay. Something went wrong. This is the email we sent at the time of your purchase with all your order details. What to do if you provided an incorrect delivery address. To start a return: Find the email with the subject line starting "Order Confirmed". We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community. Learn more about our Condition of returns policy. For example, if you bought a set of six paintbrushes but only received four, you can return the set for a full refund or the seller may offer to let you keep the ones you received and give you a partial refund. If the returned item is opened, used, damaged, missing parts, or is damaged during return delivery because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Monthly Chat with eBay Staff. Click on "Purchase . Most sellers accept returns if you've changed your mind check the listing for details of their returns policy. You have up to 30 calendar days from the estimated delivery date to report that an item hasn't arrived. seller has cancelled If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. my order because shipping was more than they expected. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund. If you want to bid on an auction or send a Best Offer to a seller, you'll need an eBay account, You pay for the item using PayPal, a credit or debit card, Apple Pay, Google Pay, Afterpay or Zip. Don't forget to seal up the item with packing tape. http://pages.ebay.com/help/sell/return-policy.html, http://pages.ebay.com/sellerinformation/tips-for-selling-online/effective-ebay-listings/return-policy.html, http://pages.ebay.com/help/buy/return-item.html. Ask eBay to step in and help if the seller hasn't responded or things aren't resolved. Most of the time sellers will be able to resolve your issue, but if they haven't responded after 3 business days or they haven't been able to fix things for you, we're here to help. How you request the return depends on how you bought them. By signing up you are agreeing to receive emails according to our privacy policy. scan until like 2am the next day, and I'm guessing the next scan is Get up and running with ChatGPT with this comprehensive cheat sheet. Can I return an item on eBay and ask for a refund? If you have any problems paying for your items, we can help troubleshoot the issue. Who pays the shipping costs depends on why you're returning it. For more information, see our Condition of returned items policy. If its costs less than a 1.00 to return to seller, why do I have to pay 3.11 for the seller's label on eBay? About Community; Community guidelines; What board should I post on? A dialogue will open as you type your search terms. If you can't find your guest order confirmation email, select the button below and we'll send you a link to your order details. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Many eBay sellers accept returns if you've changed your mind. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. When the seller uploads tracking information, you can follow your package online all the way to your delivery address. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original postage cost. ebay customer service on their facebook page. 1. the MyATT app is not usable for prepaid. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. The subject line starts withOrder Confirmed. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/68\/Return-an-Item-on-eBay-Step-1-Version-2.jpg\/v4-460px-Return-an-Item-on-eBay-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/6\/68\/Return-an-Item-on-eBay-Step-1-Version-2.jpg\/aid5538772-v4-728px-Return-an-Item-on-eBay-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

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